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Help
Help with account recovery, email, 2FA, and access
Start with the FAQ and step-by-step fixes below. If the issue still needs a human review, submit a support ticket and our help desk will handle it manually.
Quick answers
Try these first before opening a ticket.
- Submit a support ticket with as much detail as possible.
- Our team reviews the request manually.
- You may be asked to confirm prior account details.
- The help desk will email status updates as the request progresses.
Account recovery
Recovery requests are manual for security reasons. Use the help ticket form below.
Email changes
Changing email triggers a verification step. The old email stays active until the new one is verified.
2FA and TOTP
Scan a fresh QR code to reconfigure authenticator apps and keep backup codes safe.
Access requests
If you need TV access, submit a request and track the decision from your ticket portal.
What happens after you submit
You get a ticket number immediately.
Super admins review the request manually.
Status changes are shown in your ticket portal.
You will receive email updates when the status changes.
Submit a help ticket
Use this for account recovery, email changes, 2FA changes, access help, and watch party issues.
Please sign in first so we can attach the request to your account.
Account recovery is not automated. A human will review the request for security reasons.